Shipping Method:
Our preferred delivery partner is NZ Post. We user their overnight courier post service for NZ wide delivery.
Non Rural Delivery NZ only or Rural Delivery NZ only:
These 2 options are available for orders with NZ delivery addresses, on products that are available in-stock at our Auckland based fulfillment centre.
Number of days taken will depend on your location and transit times from Auckland.
For Auckland addresses, it is typically 1 to 2 business days.
For non Auckland addresses, please allow 2 to 4 business days in 95% of cases.
For rural delivery, it might be an additional 1-2 days.
If you select Non Rural Delivery but provide a Rural Delivery address, then we will contact you to pay the $5 additional charges applicable for rural deliveries.
Pre-Order option:
Certain items that are shown as Pre-Order instead of Buy Now mean we have them with our suppliers but not in our fulfilment centre yet. Therefore, such items cannot be fulfilled immediately. There is a lead time (1 - 4 weeks) to bring local stock in for such items that you pre-order with us.
Expected delivery time for pre-orders is typically 1 to 4 weeks from the time of payment.
If your order contains in-stock Express shipping and Pre-order items, i.e. it is a mixed order, we may send multiple shipments to complete the order or hold the in-stock items until your pre-ordered items arrive.
If your NZ address is not serviced by NZ Post or you give us a wrong address, we will not be able to issue any refund in such cases.
Delivery Time
For pre-order items:
In most cases, your order will be dispatched to you in 1 to 4 weeks.
In some cases, it may take longer. Feel free to contact us to understand lead times applicable to products you are wanting to pre-order.
For NZ shipping options (in-stock items):
In most cases, your order will be dispatched to you in 1 to 5 business days from the day payment is received.
In some cases, it may take longer. We will contact you if there are any unforeseen delays in fulfilling your order.
